Privacy Policy

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Effective Date: 09/17/2025 

Phoenix Medical Clinic (“we,” “our,” or “us”) is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our online services.

We may collect the following types of information:

- Personal Information: Name, date of birth, address, phone number, email, and other information you voluntarily submit through forms or appointment requests.
- Health Information: Information related to your medical history, symptoms, insurance, and other data you provide through secure patient forms or portals (protected under HIPAA).
- Technical Information: IP address, browser type, device identifiers, cookies, and usage data collected automatically for analytics and security purposes.
 

We may use your information to:

• Provide medical care and treatment
• Schedule appointments and communicate with you
• Verify insurance eligibility and process billing
• Respond to your inquiries
• Improve our website and services
• Comply with legal obligations and regulatory requirements
   

We do not sell or rent your personal or health information. We may share information only:

• With your written authorization
• With healthcare providers involved in your care
• With insurance companies or payment processors as needed
• With business associates who perform services on our behalf (under strict confidentiality agreements)
• When required by law, regulation, or court order
•  Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
   

All health information collected through our website or patient portal is protected under the HIPAA Privacy and Security Rules. We implement administrative, technical, and physical safeguards to protect your Protected Health Information (PHI).

a- SMS Consent Communication:

The information/Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

b- Types of SMS Communications:

If you have consented to receive conversational text messages from Phoenix Medical Clinic, you may receive messages related to the following:

• Appointment reminders
• Follow-up messages
• Billing inquiries

c- Message Frequency:
Message frequency may vary depending on the type of communication. .

d- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

e- Opt-In Method:

You may opt-in to receive SMS messages from Phoenix Medical Clinic in the following ways:

• Verbally, during a conversation

f- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

g- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 813-352-8305.

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

h- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP".
• Message frequency may vary

Our website may use cookies or similar technologies to improve functionality and analyze site usage. You may disable cookies in your browser settings; however, some features of the site may not function properly without them.

We use secure encryption protocols (HTTPS/SSL) and maintain strict access controls to protect your information from unauthorized access, use, or disclosure.

You have the right to:

• Request access to your health records
• Request corrections to your information
• Request restrictions on how your information is used or shared
• Request an accounting of disclosures
• File a complaint if you believe your privacy rights have been violated
   

To exercise your rights, please contact our Privacy Officer at:

Privacy Officer
Phoenix Medical Clinic
6408 N Armenia Ave, Ste B1
Tampa, FL 33604
Phone: (813) 352-8305
Fax: (813) 793-7380

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.”

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: info.phoenixmedicalclinic@gmail.com
Phone: (813) 352-8305